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Florence I.T. offers a variety of business IT support services, from computer sales and help, to mail server implementations. Here, a few of our specialties are highlighted: - Network and Systems Administration Server sales, installations and service. All aspects of netwok administration and maintenance, even including basic computer help and support.
- Customer Service Our most defining product: Guaranteed personable, responsive and professional IT, network and computer support - as attested by existing clients. We encourage you to ask for references. Our aim is your contentment.
- Open Source Software Of
 fering feasibility studies, research, testing and implementations. Open Source is ready for business, we use it extensively here. We implement mail, web and file servers, project management, CRM (Customer Resource Management) systems, right down to wiki 's and blogs.
- VPN (work from home, connect your branches) Secure access to your office network is very affordable today. With our array of partnerships with hardware and software vendors, you have many secure VPN choices and options - and we'll clearly explain them all. From remote home access, to branch and satellite office interconnections. See our recent Gazette article .
- Wireless and hotspots Networks and range extenders. Implement a hotspot with internet access to guests, AND keep your corporate network secure. Alternately - keep everyone out but employees with the highest currently available levels of security.
- Websites (open source of course) We only implement open source Content Management System websites. CMS 's not only allow collaboration features, but make it VERY easy to update your constantly changing content. If you have a specific vision for your site, a CMS may or may not be for you. We'll refer you to some great area web developers if needed.
- Spyware, Adware and Malware protection We implement and support proven software, hardware and subscription services, as well as removal of the little buggers (slow pc?). We provide coaching for reduced exposure.
- Disaster Recovery and Backup Complete disaster recovery planning and implementation. Backups should be one of any business' area of priority for IT dollars. We can tell and show you why, and install and maintain your backup system - keeping your company's data safe.
- Local Value Added Reseller Offering servers, computer hardware, software, li
 censing, supplies & peripherals. Call us for competitive pricing for your tapes and toners too. We often can match or beat the pricing of larger companies, with the added value of worry free local support, installation and warranty coverage. Order by 3pm and get it tomorrow for most items.
- Network sales and Support Offering complete turnkey, one stop solutions for new locations. Extensive experience in backend infrastructure support of your network to maintain speed, Server OS security, patch and server management. We offer Microsoft, Novell and Linux server solutions, offering a variety of configurations suited to your needs and budget, provided by certified network engineers.
- Power Conscious Computing Whether your motivation is to reduce noise, power usage or heat - a number of approaches are available to help you: please see our short article for more information. A great alternative for your Windows Terminal Server clients: use low powered PC's as a great way to get the benefits of a PC, approaching the low power usage of a thin client.
- Subcontracting Offering qualified support to your IT team for projects, ongoing or an as needed basis. We can work with your corporate IT team.
- Service and Maintenance Contracts Keep a handle on IT costs through a budgeted plan that will help reduce your overall computer and network support expenditures, and keep everything running smoothly. Avoid the pitfalls and business impact of reactive IT support! A maintained system offers less budgetary surprise.
- Advantages to Non Profits Not only can your nonprofit take advantage of our 15% reduced rate for service to nonprofits, but also our extensive experience in implementing solutions uniquely geared to the sometimes extreme budget requirements of nonprofits.
- Small, independent and locally focused We can and do meet a variety of custom requirements. Please ask, we just might be able to help you! If you need a service we do not obviously provide, ask anyway. We know a variety of specialists in the Western MA area and would be glad to refer you.
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